At Nezmount, we are committed to delivering our premium tea, coffee, spices, and natural products to you with care, freshness, and reliability. Every order is carefully packed to preserve the quality, aroma, and freshness of our products during transit.

Order Processing

All orders are processed after successful order confirmation and payment verification.

Orders are usually processed within 1 to 2 business days. Orders placed on Sundays or public holidays will be processed on the next working day.

During festive seasons, promotional periods, or unexpected operational delays, order processing may take slightly longer.

Shipping Timeline

Once dispatched, delivery timelines may vary depending on the delivery location and courier service availability.

Estimated delivery timelines:

Within Kerala: 2 to 5 business days
Other parts of India: 4 to 8 business days
Remote or service-limited locations: Delivery may take additional time

Please note that delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, courier delays, strikes, natural disruptions, or government restrictions.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.

Free shipping may be available on selected products, offers, or order values as announced on the website from time to time.

Order Tracking

Once your order is dispatched, tracking details may be shared through SMS, email, or WhatsApp, depending on the contact information provided during checkout.

Customers can use the tracking details to check the delivery status of their order.

Delivery Attempts

Our courier partner will attempt delivery at the address provided during checkout. Please ensure that the shipping address, phone number, and contact details are accurate.

If the delivery attempt fails due to incorrect address, unavailability of the customer, or inability to contact the customer, the order may be returned to us.

In such cases, additional shipping charges may apply for re-dispatch.

Incorrect or Incomplete Address

Nezmount will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address details provided by the customer.

Customers are requested to carefully review their shipping information before placing an order.

Damaged or Tampered Packages

If you receive a damaged, opened, or tampered package, please do not accept the delivery.

If the package is accepted and the product is found to be damaged, please contact us within 24 hours of delivery with clear photos or videos of the package and product.

Our team will review the issue and assist you with the next steps.

Product Freshness and Packaging

As Nezmount deals with food and natural products, every order is packed with care to maintain freshness, hygiene, and product quality.

We take necessary precautions to ensure that the products reach you in good condition.

Delayed Delivery

While we work with reliable courier partners, delays may occasionally happen due to reasons outside our control.

Nezmount will not be liable for delays caused by courier partners, natural events, local restrictions, transportation issues, or incorrect customer information.

However, we will make every reasonable effort to support customers in tracking and resolving delivery-related concerns.

Return Policy

At Nesmee, we are committed to delivering premium-quality products. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

Returns are accepted only if:

• The product is damaged during transit.
• You receive the wrong product.
• The product is defective upon delivery.

To be eligible for a return, the item must:

• Be unused and in its original packaging.
• Include all original labels and seals.
• Be reported within 48 hours of delivery.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns for:

• Opened or used food products.
• Perishable goods.
• Products damaged due to misuse, improper storage, or customer negligence.
• Products returned without the original packaging.

3. Reporting a Return

To request a return, please contact us within 48 hours of receiving your order and provide:

• Order number.
• Clear photos or videos showing the issue.
• A brief description of the problem.

Our support team will review your request and respond within 2–3 business days.

Contact Us

For any shipping-related queries, please contact our customer support team.

Brand: Nezmount
Website: www.nezmount.com
Email: ecomnesmee@gmail.com
Phone/WhatsApp: +91 7902855552

We are always happy to assist you.